Refund policy

Return and Refund Policy

Last updated: 29 October 2026

At Aurevia, we want you to be happy with your purchase. If something isn’t right, we’re here to help.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must:

Be unused and in their original condition.
Be in their original packaging, where reasonably possible.
Be accompanied by proof of purchase, such as your order confirmation.

For hygiene and safety reasons, opened or used skincare and personal care products may be ineligible for change-of-mind returns where permitted by law. This does not affect your statutory rights if an item is faulty, damaged, defective, or otherwise does not conform to the contract.

2. Damaged, Faulty or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us at aureviacontactsupport@gmail.com.

Please include:

Your order number.
A description of the issue.
Photographs showing the problem, where applicable.

We will review your request and arrange an appropriate solution, which may include a replacement or refund, in accordance with applicable law.

You will not be required to pay return postage for items that are faulty, damaged, or incorrectly supplied where we are responsible for the issue.

3. How to Request a Return

To request a return, email aureviacontactsupport@gmail.com with your order number and the reason for your return.

We will provide instructions on how to proceed, including the appropriate return address where a return is required.

Please contact us before sending anything back to avoid delays.

4. Return Shipping Costs

For change-of-mind returns, customers may be responsible for the direct cost of returning an item, provided this has been communicated in advance and is permitted by applicable law.

If an item is faulty, damaged, defective, or incorrectly supplied, we will cover reasonable return costs where required by law.

5. Refunds

Once your return has been received and assessed, we will notify you of the outcome.

Approved refunds will be issued to your original payment method. Processing times may vary depending on your payment provider and bank.

Where applicable, refunds will be processed within the time limits required by law, including within 14 days of receiving the returned goods or receiving evidence that you have sent them back, whichever occurs first.

Refunds will include applicable delivery charges where required by law.

6. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at aureviacontactsupport@gmail.com.

If your order has not yet been dispatched, we will make reasonable efforts to cancel it.

If your order has already been dispatched, you may still be entitled to cancel your purchase under applicable consumer law. We will explain the available options.

Nothing in this policy limits your statutory cancellation rights.

7. Your Statutory Rights

Customers purchasing from the United Kingdom may have additional rights under applicable consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

For most online purchases, UK consumers generally have 14 days from receiving their goods to notify the seller that they wish to cancel, followed by a further 14 days to return the goods. Certain exceptions apply, including to some sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed.

Our 30-day return policy does not replace or restrict any statutory rights you may have.