Cancellation policy

Purchase Options Cancellation Policy

At Aurevia, we want you to have a smooth and transparent shopping experience.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at aureviacontactsupport@gmail.com.

Please include your order number and cancellation request so we can assist you.

We will make reasonable efforts to cancel your order if it has not yet been processed or dispatched. However, we cannot guarantee cancellation once an order has entered processing or has been dispatched.

If your order has already been dispatched, you may still be entitled to cancel your purchase under applicable consumer protection laws. Please refer to our Return and Refund Policy for further information.

Refunds for Cancelled Orders

If we successfully cancel your order before dispatch, we will refund any payment taken for that order to your original payment method.

Refund processing times may vary depending on your payment provider or bank.

If an order is cancelled by Aurevia after payment has been taken, we will issue an appropriate refund.

Your Statutory Rights

Nothing in this policy affects your statutory rights as a consumer.

Customers purchasing online in the United Kingdom generally have a 14-day cancellation period after receiving their goods, subject to applicable exceptions. Additional rights may apply to faulty, damaged or misdescribed products.

For further information, please see our Return and Refund Policy.