Terms of Service

Last updated: 29 October 2026

1. Overview

Welcome to Aurevia. Throughout these Terms of Service, the terms “we”, “us” and “our” refer to Aurevia. We operate this online store and website, including all related information, content, features, products and services, to provide you with a convenient shopping experience.

Our store is hosted on Shopify, which enables us to offer our products and services to you.

By visiting our website, browsing our store or purchasing a product from us, you agree to these Terms of Service and any additional policies referenced here. If you do not agree to these terms, please do not use our website or services.

2. Eligibility and Use of Our Website

By using our website, you confirm that you are at least the age of majority in your country, state or province of residence, or that you have permission from a parent or legal guardian where required.

You agree not to use our website or products for any unlawful purpose. You must not violate any applicable laws or regulations when using our services.

You must not introduce viruses, malicious code or other harmful technology to our website, interfere with its operation, or attempt to gain unauthorised access to our systems.

We reserve the right to restrict or terminate access to our services where there is a legitimate reason to do so.

3. Products and Product Information

Aurevia offers skincare and beauty products. We make reasonable efforts to display product descriptions, images and information as accurately as possible.

However, colours and appearances may vary depending on your device, screen settings or other factors.

Product descriptions and images are provided for general informational purposes. Please read product labels, ingredient lists and usage instructions carefully before use.

Our products are not intended to diagnose, treat, cure or prevent any disease unless expressly authorised and legally permitted. Individual results may vary, and we do not guarantee specific cosmetic results.

If you have sensitive skin, allergies or concerns about a product’s suitability, review the ingredients and seek appropriate professional advice before use.

We reserve the right to modify product descriptions, discontinue products or limit quantities where reasonably necessary, subject to applicable law.

4. Orders and Acceptance

When you place an order, you are making an offer to purchase the selected products.

An order confirmation email acknowledges receipt of your order but does not necessarily constitute acceptance of that order.

We reserve the right to refuse or cancel an order where legally justified, including in cases of suspected fraud, unauthorised transactions, pricing errors or product unavailability.

If we cancel an order after payment has been taken, we will arrange a refund of the amount paid for the cancelled order.

Please ensure that your contact, delivery and payment information is accurate when placing an order.

5. Prices and Payments

All prices are displayed on our website in the currency indicated at checkout.

Prices, promotions and product availability may change without prior notice. Any change will not affect an order that we have already accepted, except where permitted by law.

You agree to provide current, complete and accurate payment information when making a purchase.

Payments are processed through the payment methods made available at checkout. We do not control the independent terms or processing times of third-party payment providers.

Any applicable delivery charges and taxes will be displayed at checkout where required.

6. Shipping and Delivery

We aim to process and dispatch orders within the timeframes stated on our website. Delivery estimates are provided for guidance and are not guaranteed unless expressly stated otherwise.

Delivery times may vary due to factors including destination, customs procedures, carrier delays, weather conditions and other circumstances beyond our reasonable control.

Where products are shipped internationally, additional customs duties, import taxes or charges may apply depending on the destination and applicable law. Any responsibility for such charges will be determined in accordance with the information provided at checkout and applicable legal requirements.

If you experience a delivery problem, please contact us at aureviacontactsupport@gmail.com.

Nothing in these terms excludes our legal responsibilities concerning delivery, including applicable statutory delivery deadlines.

7. Returns, Refunds and Cancellations

Our returns and refunds are handled in accordance with our Return and Refund Policy and applicable consumer protection laws.

For eligible purchases, our policy allows return requests within 30 days of receiving an order, subject to the conditions stated in that policy.

Customers may also have statutory cancellation rights under applicable law, including rights relating to online purchases in the United Kingdom.

Certain exceptions may apply to sealed products unsuitable for return for health protection or hygiene reasons once unsealed, where the relevant legal requirements are met.

Nothing in these Terms of Service limits your statutory rights regarding cancellations, refunds, faulty goods, misdescribed products or other consumer protections.

Please consult our Return and Refund Policy for further information.

8. Personal Information and Privacy

Your submission of personal information through our store is governed by our Privacy Policy.

We use Shopify and may use other service providers to support payment processing, order fulfilment, customer support, website operation and related business activities.

We handle personal information in accordance with applicable data protection laws and the disclosures in our Privacy Policy.

Please review our Privacy Policy to understand how personal information is collected, used and protected.

9. Intellectual Property

All content on our website, including text, product descriptions, graphics, logos, images, designs and other materials, is owned by Aurevia, our licensors or the relevant rights holders, unless otherwise indicated.

You may use our website for personal, non-commercial shopping purposes.

You must not reproduce, distribute, modify, publish or commercially exploit our website content without prior written permission, except where permitted by law.

10. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services.

We do not control external websites and are not responsible for their content, availability or independent privacy practices.

Your use of third-party services may be subject to separate terms and conditions. We encourage you to review those terms before using such services.

11. Limitation of Liability

Nothing in these Terms of Service excludes or limits liability where doing so would be unlawful.

Subject to that requirement, Aurevia will not be liable for losses that are not reasonably foreseeable or for losses arising from uses of our website that are unrelated to our obligations.

Nothing in these terms limits your statutory rights as a consumer or our responsibilities for faulty or misdescribed goods, death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded or restricted.

12. Indemnification

To the extent permitted by applicable law, you agree not to misuse our website or services in a way that causes unlawful harm to Aurevia or third parties.

Nothing in this section requires you to indemnify us for losses resulting from our own breach of contract, negligence, unlawful conduct or other liabilities that cannot legally be transferred to you.

13. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, products, services or legal obligations.

The latest version will be published on this page with its updated date.

Changes will not retrospectively remove rights you have already acquired or override applicable legal requirements.

We encourage you to review this page periodically.

14. Governing Law

These Terms of Service are subject to the laws applicable to the relevant transaction and consumer relationship.

Nothing in these terms deprives consumers of mandatory protections available under the laws of their country of residence where those protections apply.

15. Contact Information

If you have questions about these Terms of Service, please contact us:

Store: Aurevia

Email: aureviacontactsupport@gmail.com

Thank you for choosing Aurevia.