Shipping Policy

Last updated: 29 October 2026

At Aurevia, we aim to make your shopping experience as smooth as possible. Please read our shipping policy to understand how we process and deliver your orders.

1. Order Processing

Orders are processed after payment has been successfully received.

Please allow 1–3 business days for order processing before dispatch.

During busy periods, holidays, or promotional events, processing may take slightly longer. If there are significant delays, we will do our best to keep you informed.

2. Shipping Times

We aim to deliver your order as quickly as possible.

For orders delivered within the United Kingdom, our estimated delivery timeframe is:

• Order processing: 1–3 business days.
• Estimated shipping time: 7–15 business days after dispatch.
• Estimated total delivery time: 8–18 business days from the date of purchase.

These timeframes are estimates and may vary depending on product availability, destination, customs procedures, and shipping carrier delays.

Please note that business days exclude weekends and public holidays.

3. Shipping Costs

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

If free shipping is offered on eligible orders, this will be clearly indicated on our website or at checkout.

We aim to ensure that all shipping costs are transparent before payment.

4. Order Tracking

Where tracking is available, tracking information will be provided once your order has been dispatched.

Please allow a few business days for tracking information to become active after dispatch.

If you have not received tracking information or need assistance locating your order, contact us at aureviacontactsupport@gmail.com.

5. Delivery Delays

Although we work to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control, including:

• Shipping carrier delays.
• Customs inspections or clearance.
• Public holidays and peak shopping periods.
• Incorrect or incomplete delivery information.
• Weather conditions or other unforeseen disruptions.

If your order is significantly delayed, please contact us so we can help investigate the issue.

Nothing in this policy limits your statutory rights regarding delivery or your entitlement to a refund where applicable.

6. Incorrect Delivery Information

Please ensure that your shipping address and contact details are correct when placing your order.

If you notice an error, contact us as soon as possible at aureviacontactsupport@gmail.com.

We will make reasonable efforts to update your details before dispatch, but changes cannot be guaranteed once an order has been processed or shipped.

Aurevia cannot guarantee successful delivery where incorrect information has been provided. However, this does not exclude any responsibility we may have under applicable consumer protection laws.

7. Lost or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at aureviacontactsupport@gmail.com.

Please provide your order number so we can investigate the delivery status with the relevant shipping provider.

If an order is confirmed lost or undelivered, we will work with you to arrange an appropriate resolution in accordance with applicable law.

8. Damaged or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us at aureviacontactsupport@gmail.com.

Include your order number and photographs of the issue, where possible, so we can assess the situation and help resolve it.

Please refer to our Return and Refund Policy for further information.

9. International Shipping

If international shipping is available for your destination, delivery times and costs may vary by country.

International orders may be subject to customs duties, import taxes, or other charges depending on the destination and applicable law.

Any responsibility for these charges will be determined by the information provided at checkout and applicable legal requirements.

10. Contact Information

If you have questions about our shipping policy or an existing order, please contact us:

Store: Aurevia
Email: aureviacontactsupport@gmail.com

We appreciate your patience and thank you for shopping with Aurevia.